E-Commerce Brand
Challenge
Growing ticket volumes during seasonal peaks.
Solution
Dedicated support specialist handling live chat and email enquiries.
Results
- 65% reduction in response times
- 22% increase in customer satisfaction
Dedicated Support Specialists
Customer Support That Feels Like Your Own Team
Perascale provides dedicated full-time customer support specialists who become an extension of your business across live chat, email, social media, and helpdesk channels.
Trusted by growing businesses
Dedicated Support Specialists
Flexible Scaling
Multilingual Support
Performance Focused
Why Perascale
Dedicated full-time support teams
01
Dedicated Full-Time Teams
Forget shared support pools. Your specialist works as part of your business, learning your products, processes, and customer expectations.
02
Flexible Scaling
Scale support capacity as your business grows without the challenges of recruitment, onboarding, and management.
03
CX Specialists
Experienced professionals trained to represent your brand and deliver high-quality customer interactions.
04
Multichannel Expertise
Support across live chat, email, social media, and helpdesk systems.
05
Multilingual Capabilities
Serve customers across multiple markets with specialist language support.
06
Quality Assurance
Regular reviews, performance monitoring, and continuous improvement.
Support Channels
Omnichannel expertise, one dedicated team
Live Chat Support
Deliver fast, real-time assistance to website visitors and customers.
Email Support
Professional, accurate, and timely responses to customer enquiries.
Social Media Support
Manage customer conversations across social platforms.
Helpdesk Ticket Management
Efficient ticket handling and issue resolution.
Marketplace Support
Customer support for Amazon, eBay, Etsy, and marketplace sellers.
Customer Success Support
Build stronger customer relationships and improve retention.
How It Works
A seamless path from kickoff to scale
01
Consultation
We learn about your business, customers, products, and support requirements.
02
Onboarding
We create support processes, workflows, and brand guidelines.
03
Training
Your dedicated support specialist is trained on your business and customer expectations.
04
Go Live
Your support specialist begins handling customer interactions.
05
Optimisation
Continuous performance reviews and quality improvements.
Results That Matter
95%+
Customer Satisfaction
< 2h
Email Response Target
100%
Dedicated Coverage
24/7
Scaling Available
Case Studies
Real results from real teams
Travel Company
Challenge
Large fluctuations in customer enquiries during peak seasons.
Solution
Dedicated support coverage and flexible scaling.
Results
- Improved customer satisfaction
- Faster ticket resolution
SaaS Business
Challenge
Growing support demand without increasing internal headcount.
Solution
Dedicated specialist integrated into existing support workflows.
Results
- Expanded coverage
- Maintained service quality
Pricing
Simple, transparent pricing
Professional support that scales with your growth.
Dedicated Support Specialist
£1,799/month
A dedicated full-time customer support specialist trained on your brand, products, processes, and customer expectations.
- Live Chat Support
- Email Support
- Social Media Support
- Helpdesk Ticket Management
- Dedicated Full-Time Team Member
- Brand-Specific Training
- Weekly Performance Reporting
- Quality Assurance & Monitoring
- Flexible Scaling Options
MOST POPULAR
Dedicated Team
From £5,299/month
A small team of dedicated customer support specialists providing broader coverage and additional flexibility.
- Everything in Dedicated Specialist
- Multiple Support Specialists
- Team Lead Oversight
- Increased Capacity
- Multilingual Support Options
- Peak Demand Coverage
- Enhanced Reporting
Enterprise
Custom
Designed for businesses requiring larger support operations across multiple channels and markets.
- Dedicated Account Manager
- Bespoke Training Program
- Custom SLA Guarantees
- Global Coverage Options
"Perascale quickly became an extension of our team. Response times improved dramatically and customer satisfaction increased."
"The onboarding process was seamless, and our dedicated specialist felt like an in-house hire from day one."
FAQ
Frequently asked questions
Yes. Your specialist is assigned to your business and trained on your products, processes, and customer expectations.
Build your customer support team without the hiring overhead
Dedicated support specialists trained on your business and focused on delivering exceptional customer experiences.
Book a ConsultationBuild Your Support Team
Send us an enquiry and we'll get back to you within 24 hours.